Friday, August 15, 2025
A huge problem! Rogers did not fully explain and clarify
This is what happens when agents appear not to know about their own rules and services. When their stories to the customer are individually different.
When they appear to not really care and take the time to take care of their customers.
Or maybe it is something else?
If you would like to learn more about me as a sight loss coach and author then I invite you now to visit http://www.donnajodhan.com
There you will not only learn about me as a sight-loss coach and author but you will also gain insights into my campaign against bullying and why I strongly believe that you need to consider joining me in order to insure that the future of our kids with their wide-eyed smiles and infectious laughter is secured forever.
Follow me on Twitter @accessibleworld and at author_jodhan
And like me on Facebook at
www.facebook.com/donnajodhan and at www.facebook.com/authordonnajodhan
Thursday, August 7, 2025
Something new to learn: Learning to navigate new remotes
This is exactly what took place when I was forced to switch my cable TV services from Rogers to Bell. It could only have happened smoothly because of a fantastic technician named Lane.
Lane took the time to show me how to use my remote and at the end of it all I thanked him for having been there for me.
Lane not only showed me how to use my remote, he even had the foresight to think ahead and to find some work arounds for me. Thank you Lane!
If you would like to learn more about me as a sight-loss coach and author then I invite you now to visithttp://www.donnajodhan.com
There you will not only learn about me as a sight-loss coach and author but you will also gain insights into my campaign against bullying and why I strongly believe that you need to consider joining me in order to insure that the future of our kids with their wide-eyed smiles and infectious laughter is secured forever.
Follow me on Twitter @accessibleworld and at author_jodhan
And like me on Facebook at
www.facebook.com/donnajodhan and at www.facebook.com/authordonnajodhan
Friday, July 25, 2025
Very disappointing: When Rogers missed the boat
Maybe this telecommunications company does not care but maybe they should.
When they fail to fully explain that they cannot provide a service, or maybe I should say that they are a bit too lazy to explain why they are unable to provide a service, this is when they lose longtime customers like me.
In today’s world too many do not take the time to either explain or to tell us what is going on. We seem to have lost our way when it comes to customer service. And in the blink of an eye, a customer is lost for good.
If you would like to learn more about me as a sight loss coach and author then I invite you now to visit http://www.donnajodhan.com
There you will not only learn about me as a sight-loss coach and author but you will also gain insights into my campaign against bullying and why I strongly believe that you need to consider joining me in order to insure that the future of our kids with their wide-eyed smiles and infectious laughter is secured forever.
Follow me on Twitter @accessibleworld and at author_jodhan
And like me on Facebook at
www.facebook.com/donnajodhan and at www.facebook.com/authordonnajodhan
Thursday, July 24, 2025
Thank you Lane! The wonderful Bell Canada technician
If only most of our technicians were just like Lane! The best ever Bell technician.
Lane was patient, went above the call of duty, and went out of his way to help me learn how to use my new remotes for engaging with my TV and cable box.
He took the time to explain. He took the time to understand how I needed to learn and above all he filled the session with entertaining anecdotes.
Thank you, Lane.
If you would like to learn more about me as a sight-loss coach and author then I invite you now to visit http://www.donnajodhan.com
There you will not only learn about me as a sight-loss coach and author but you will also gain insights into my campaign against bullying and why I strongly believe that you need to consider joining me in order to insure that the future of our kids with their wide-eyed smiles and infectious laughter is secured forever.
Follow me on Twitter @accessibleworld and at author_jodhan
And like me on Facebook at
www.facebook.com/donnajodhan and at www.facebook.com/authordonnajodhan
Thursday, April 17, 2025
Some things never change! The unbelievable UPS story
In my humble opinion, this is a company that continues to struggle with customer service.
Their phone agents continue to talk over each other.
They continue to give differing messages over the phone.
They do not seem to have any idea as to how to ensure that packages arrive in a timely manner.
They claim that their drivers have attempted to deliver packages but in actuality this is so inaccurate.
In short, when their drivers do show up they are quite pleasant but this does not compensate for an office where agents don’t seem to even understand how their system works and they continue to contradict each other.
If you would like to learn more about me as a sight-loss coach and author then I invite you now to visit http://www.donnajodhan.com
There you will not only learn about me as a sight-loss coach and author but you will also gain insights into my campaign against bullying and why I strongly believe that you need to consider joining me in order to insure that the future of our kids with their wide-eyed smiles and infectious laughter is secured forever.
Follow me on Twitter @accessibleworld and at author jodhan
And like me on Facebook at
www.facebook.com/donnajodhan and at www.facebook.com/authordonnajodhan
Friday, October 25, 2024
A silver lining: Dealing with FEDEX
Just to summarize:
My monthly box to Mom arrived 2 weeks late.
The box was severely damaged and thoroughly ruined.
Items were opened and some were even stolen!
There was no need for this type of handling of the box. I have been sending boxes to Mom monthly since 2020 and this was the very worst example of a company’s mishandling of my stuff and the shipper’s utter lack of pro action.
He was rude, could care less, and in the end I had to take matters into my own hands.
Thank goodness for Ethel at FEDEX’s customer service department.
I'm Donna J. Jodhan, your friendly award-winning, sight-loss coach and accessibility advisor wishing you a terrific day.
If you would like to learn more about me as a sight-loss coach and author then I invite you now to visit http://www.donnajodhan.com
There you will not only learn about me as a sight-loss coach and author but you will also gain insights into my campaign against bullying and why I strongly believe that you need to consider joining me in order to insure that the future of our kids with their wide-eyed smiles and infectious laughter is secured forever.
Follow me on Twitter @accessibleworld and @author_jodhan
And like me on Facebook at www.facebook.com/donnajodhan and at
www.facebook.com/authordonnajodhan
Thursday, March 7, 2024
More than a mixed bag: The Pearson Airport agents
Well, I call this simply hit and miss! Sometimes there are fantastic airport agents at Pearson Airport’s terminal 3 and at other times? Well, the only way to describe these is to say that it is a horrible experience!
The times when I am unlucky to encounter horrible agents are when these are the ones who either deliberately choose to ignore me when I attempt to engage with them or they simply do not care, choosing instead to brush me off.
This is what happened on May 31, 2023. I had the misfortune to encounter agents who were rude, dismissive, and downright disrespectful. It’s just another challenge for me as a vision-impaired passenger.
I'm Donna J. Jodhan, your friendly award-winning, sight-loss coach and accessibility advisor wishing you a terrific day.
If you would like to learn more about me as a sight-loss coach and author then I invite you now to visit http://www.donnajodhan.com
There you will not only learn about me as a sight-loss coach and author but you will also gain insights into my campaign against bullying and why I strongly believe that you need to consider joining me in order to insure that the future of our kids with their wide-eyed smiles and infectious laughter is secured forever.
Follow me on Twitter @accessibleworld and @author_jodhan
And like me on Facebook at www.facebook.com/donnajodhan and at
www.facebook.com/authordonnajodhan
Friday, May 19, 2023
Not too bad this time: Shopping for a new keyboard
Not one of my favourite things to do but it needs to be done from time to time.
Sometimes one is lucky to find a very helpful customer service rep but then again this is not always the case. And this is what happened on this particular day when I went to buy a new keyboard.
The first customer service rep seemed quite disinterested when I approached and asked for his assistance. He simply said that they did not have what I was looking for but on the other hand the second customer service rep went out of his way to help.
I can only describe my twin experiences as night and day.
I'm Donna J. Jodhan, your friendly award-winning sight-loss coach and accessibility advisor, wishing you a terrific day.
If you would like to learn more about me as a sight-loss coach and author then I invite you now to visit http://www.donnajodhan.com
There you will not only learn about me as a sight-loss coach and author but you will also gain insights into my campaign against bullying and why I strongly believe that you need to consider joining me in order to insure that the future of our kids with their wide eyed smiles and infectious laughter is secured forever.
Follow me on Twitter @accessibleworld and at author_jodhan
And like me on Facebook at www.facebook.com/donnajodhan and at www.facebook.com/authordonnajodhan
Important notice from Donna J. Jodhan
If you're looking for a quick and easy way to share news and or info about yourself or about others, then please read on!
Donna J. Jodhan can help you reach a rapidly growing list of over 12,000 readers and listeners and counting!
All you need to do is to give a listen to her monthly shows and if you like what you hear then here's how it works!
For the very affordable price of $25, Donna will feature your info and news on 2 of her monthly shows.
Once on the Ask Donna show and once on the Dining with Donna show.
Both of these monthly shows run weekly.
This means that your info will be featured twice for the month.
No more having to worry about posting to Facebook!
You'll be able to engage with ready made readers and listeners!
Your payment of $25 will be prorated as a monthly payment.
So you can either pay monthly, or you can pay as you go.
Just send your info or news to Donna at askdonnaonblindlife@gmail.com
No more than 150 words.
Donna will then post your info or news as soon as you remit payment to her at paypal@donnajodhan.com
To give a listen visit https://www.donnajodhan.com/askdonna and https://www.donnajodhan.com/dwd
Take advantage of this very quick and easy way to reach a ready made audience!
Thursday, May 18, 2023
Scary times: When the phone lines failed me
This is yet another blatant example of how some companies deal with their customers. That is, until you demand to speak with a supervisor.
In this case it was Bell Canada and I rose on this particular Sunday morning to discover that both my home and business lines were not working. I emailed Susan, explained my situation, and she was soon at my door.
We phoned the Bell support line using her cell and explained what was going on. We waited for two hours and when no one had either contacted us or had shown up we had to repeat the process to discover that our problem had not even been reported. So we demanded to speak to a supervisor.
We had to repeat that I was vision impaired and that I needed urgent help. Thank God that the supervisor was able to help immediately and within a half hour the problem was resolved.
So what does this tell me? Demand to speak to a supervisor if I find that no one is listening!
I'm Donna J. Jodhan, your friendly award-winning sight-loss coach and accessibility advisor, wishing you a terrific day.
If you would like to learn more about me as a sight-loss coach and author then I invite you now to visit http://www.donnajodhan.com
There you will not only learn about me as a sight-loss coach and author but you will also gain insights into my campaign against bullying and why I strongly believe that you need to consider joining me in order to insure that the future of our kids with their wide eyed smiles and infectious laughter is secured forever.
Follow me on Twitter @accessibleworld and at author_jodhan
And like me on Facebook at www.facebook.com/donnajodhan and at www.facebook.com/authordonnajodhan
Important notice from Donna J. Jodhan
If you're looking for a quick and easy way to share news and or info about yourself or about others, then please read on!
Donna J. Jodhan can help you reach a rapidly growing list of over 12,000 readers and listeners and counting!
All you need to do is to give a listen to her monthly shows and if you like what you hear then here's how it works!
For the very affordable price of $25, Donna will feature your info and news on 2 of her monthly shows.
Once on the Ask Donna show and once on the Dining with Donna show.
Both of these monthly shows run weekly.
This means that your info will be featured twice for the month.
No more having to worry about posting to Facebook!
You'll be able to engage with ready made readers and listeners!
Your payment of $25 will be prorated as a monthly payment.
So you can either pay monthly, or you can pay as you go.
Just send your info or news to Donna at askdonnaonblindlife@gmail.com
No more than 150 words.
Donna will then post your info or news as soon as you remit payment to her at paypal@donnajodhan.com
To give a listen visit https://www.donnajodhan.com/askdonna and https://www.donnajodhan.com/dwd
Take advantage of this very quick and easy way to reach a ready made audience!
Wednesday, October 19, 2022
Makes for pleasant dining: The Old Country Inn
There is more than enough space between the tables for me to maneuver. Access into the restaurant is great and the staff is so very attentive to duty and to ensuring that needs and requirements of customers are met. Especially so for those of us with accessibility needs.
They do not make me feel that I am asking too much of them. They are quick to anticipate what I need with regard to descriptions of the food dishes and when I need to know where they have placed my food on the table. They ask me what else I would need and they seem to be always watchful of what’s going on.
I'm Donna J. Jodhan, your friendly sight-loss coach and accessibility advisor, wishing you a terrific day.
If you would like to learn more about me as a sight-loss coach and author then I invite you now to visit http://www.donnajodhan.com
There you will not only learn about me as a sight loss coach and author but you will also gain insights into my campaign against bullying and why I strongly believe that you need to consider joining me in order to insure that the future of our kids with their wide eyed smiles and infectious laughter is secured forever.
Follow me on Twitter @accessibleworld and @author_jodhan
And like me on Facebook at www.facebook.com/donnajodhan
and at www.facebook.com/authordonnajodhan
Friday, August 26, 2022
Not very pleasant: Dealing with insurance policies
With more and more companies mandating and demanding that a customer go online to complete forms, it is always a huge relief for me any time I get a company whose customer service reps are ready to assist me over the phone.
So many of these online facilities and websites are still inaccessible, unusable, and not very navigable for blind/vision-impaired persons and even mainstream persons complain.
This is how I felt when the wonderful agents at Manu Life Insurance assisted me on the phone to complete forms for my medical travel insurances as I needed them to travel to Portugal and England.
They were patient, very courteous, and extremely helpful and after about 20 minutes I was good to go.
I'm Donna J. Jodhan, your friendly sight-loss coach and advisor, wishing you a terrific day.
If you would like to learn more about me as a sight-loss coach and author then I invite you now to visit http://www.donnajodhan.com
There you will not only learn about me as a sight-loss coach and author but you will also gain insights into my campaign against bullying and why I strongly believe that you need to consider joining me in order to insure that the future of our kids, with their wide eyed smiles and infectious laughter, is secured forever.
Follow me on Twitter @accessibleworld and @author_jodhan
And like me on Facebook at
www.facebook.com/donnajodhan and at www.facebook.com/authordonnajodhan
Wednesday, March 4, 2020
A different experience: Communicating at the Apple store
Friday, January 31, 2020
The luck of the draw: Immigration officers at Pearson Airport
Thursday, January 30, 2020
Friendly places and friendly faces: At the Massy Pharmacy
Friday, November 8, 2019
A new and exciting experience: Working with Aaron remotely
Wednesday, October 9, 2019
She is a Godsend: My favourite pharmacist
Wednesday, May 8, 2019
A tedious but necessary chore: Taking care with the prescription bottles
Friday, April 26, 2019
A refreshing experience: In the Air Canada lounge at the Ottawa Airport
Friday, February 15, 2019
Refreshing times: At the Apple store
This is a store that never seems to sleep but I have grown accustomed to this and each time I walk in I never stop marveling at how helpful and attentive the staff is.
I do not even need to tell them that I am vision impaired; they always seem to know it. They are alert and very quick to understand my needs. They give me my appointment and then I am back to get my stuff updated and whatever else I need to do.
On my most recent trip I met a wonderful young man whose name is Leandro and he is in a wheelchair. Leandro was so very attentive, accommodating, and so very helpful. He got me going and then handed me over to his colleague to finish off my requests.
This store is located in the Fairview Mall in Scarborough and I would highly recommend it to anyone seeking Apple services.
I'm Donna J. Jodhan, your friendly accessibility advisor, wishing you a terrific day.
If you would like to learn more about me as an author then I invite you now to visit http://www.donnajodhan.com
There you will not only learn about me as an author but you will also gain insights into my campaign against bullying and why I strongly believe that you need to consider joining me in order to insure that the future of our kids, with their wide eyed smiles and infectious laughter, is secured forever.
And now my weekly podcast!
From recipes to apps, and 5 minute mysteries to tips for entrepreneurs and scam alerts! www.donnajodhan.com/takeanother5.html
Subscribe to my monthly newsletter!
'Let's Talk Tips' is my monthly resource for the most current and reliable informational tips available in the areas of Technology, Nutrition, Media, Business, and Advocacy. http://bit.ly/ADJSubscribe
Follow me on Twitter @accessibleworld and @author_jodhan
And like me on Facebook at
www.facebook.com/donnajodhan and at www.facebook.com/authordonnajodhan
Friday, January 18, 2019
Pleasant dining moments: Jaffa 2018
It is probably one of my favourite restaurants to visit in Trinidad and it is not just for the food alone. It is for the great customer service that the staff provides me, as a vision-impaired person.
They are very attentive and courteous. They describe everything to me and they are there for me at every step.
From the head waiter to the waiter at the table and from the server to the folks at the service desk. I call this end-to-end service!
I'm Donna J. Jodhan, your friendly accessibility advisor, wishing you a terrific day.
If you would like to learn more about me as an author then I invite you now to visit http://www.donnajodhan.com
There you will not only learn about me as an author but you will also gain insights into my campaign against bullying and why I strongly believe that you need to consider joining me in order to insure that the future of our kids, with their wide eyed smiles and infectious laughter, is secured forever.
And now my weekly podcast!
From recipes to apps, and 5 minute mysteries to tips for entrepreneurs and scam alerts! www.donnajodhan.com/takeanother5.html
Subscribe to my monthly newsletter!
'Let's Talk Tips' is my monthly resource for the most current and reliable informational tips available in the areas of Technology, Nutrition, Media, Business, and Advocacy. http://bit.ly/ADJSubscribe
Follow me on Twitter @accessibleworld and @author_jodhan
And like me on Facebook at
www.facebook.com/donnajodhan and at www.facebook.com/authordonnajodhan