I was pleasantly surprised when the Air Canada agent escorted me to the business lounge to await the departure of my flight from Ottawa to Toronto in November 2018. I had decided to catch an earlier flight back to Toronto so this meant that I would have to wait for about two hours.
The lounge was nice and friendly. The service agents were extremely attentive to me and kept checking on me to see if I needed anything. The atmosphere, as a whole, was extremely pleasant and despite my being afraid that I would be forgotten, it never happened.
What I liked most about this lounge was that it seemed to be well laid out. Not too big and not too cluttered. Just the right size.
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