Friday, April 26, 2019

A refreshing experience: In the Air Canada lounge at the Ottawa Airport

I was pleasantly surprised when the Air Canada agent escorted me to the business lounge to await the departure of my flight from Ottawa to Toronto in November 2018.  I had decided to catch an earlier flight back to Toronto so this meant that I would have to wait for about two hours.

The lounge was nice and friendly.  The service agents were extremely attentive to me and kept checking on me to see if I needed anything.  The atmosphere, as a whole, was extremely pleasant and despite my being afraid that I would be forgotten, it never happened.

What I liked most about this lounge was that it seemed to be well laid out. Not too big and not too cluttered.  Just the right size.

I'm Donna J. Jodhan, your friendly accessibility advisor, wishing you a terrific day.

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