Scary times: When the phone lines failed me

This is yet another blatant example of how some companies deal with their customers.  That is, until you demand to speak with a supervisor.

In this case it was Bell Canada and I rose on this particular Sunday morning to discover that both my home and business lines were not working.  I emailed Susan, explained my situation, and she was soon at my door.

We phoned the Bell support line using her cell and explained what was going on.  We waited for two hours and when no one had either contacted us or had shown up we had to repeat the process to discover that our problem had not even been reported.  So we demanded to speak to a supervisor.

We had to repeat that I was vision impaired and that I needed urgent help.  Thank God that the supervisor was able to help immediately and within a half hour the problem was resolved.

So what does this tell me?  Demand to speak to a supervisor if I find that no one is listening!

I'm Donna J. Jodhan, your friendly award-winning sight-loss coach and accessibility advisor, wishing you a terrific day.
 
If you would like to learn more about me as a sight-loss coach and author then I invite you now to visit http://www.donnajodhan.com

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