Some things never change! The unbelievable UPS story

 In my humble opinion, this is a company that continues to struggle with customer service.
Their phone agents continue to talk over each other.
They continue to give differing messages over the phone.
They do not seem to have any idea as to how to ensure that packages arrive in a timely manner.

They claim that their drivers have attempted to deliver packages but in actuality this is so inaccurate.
In short, when their drivers do show up they are quite pleasant but this does not compensate for an office where agents don’t seem to even understand how their system works and they continue to contradict each other.
 
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