The luck of the draw: Immigration officers at Pearson Airport

I don't think that the immigration officers at Pearson Airport should be considered any differently than others that I have met throughout my travels.

There are great ones, some not so great ones, and ones that continue to disappoint me. There are ones that are friendly, ones that are simply doing their jobs, and others who seem downright unhappy to be in their jobs.

I cannot say that male officers are better than female officers and visa versa. The same for older officers versus younger officers. I guess that what I am trying to say is that it all comes down to the luck of the draw.

I simply listen carefully to the tone of the officer's voice when choosing how to interact. A friendly tone has me smiling all the way and a stern or serious tone has me adopting a similar approach.

I'm Donna J. Jodhan, your friendly accessibility advisor, wishing you a terrific day!

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