They are located outside North America and I have only run into this very chronic and irritating problem because of having to deal internationally.
They do not understand when told that a customer is vision-impaired and needs help to set up online banking because their website is difficult to navigate. They do not even understand when told that documents need to be sent to the customer in an alternate format. They sit there and tell you to use voiceover to navigate the website. They do not even understand when you say that the problem is not with the computer or iPhone; it is with the website.
I can only be left to conclude that this bank either does not care, does not understand, or simply does not get it.
I'm Donna J. Jodhan, your friendly sight-loss coach and advisor, wishing you a terrific day.
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