Thursday, May 23, 2019

Helping staff to understand: At the medical lab

They are getting better but there is still work to be done when it comes to how staff at the lab interact with me as a vision-impaired person.  Most times when I go there they would get a passing mark when it comes to how they communicate with me.

For example, they do not always place the health card in my hand when I put out my hand to receive it after they have asked for it and have finished with it.  However, they are getting better.

Most of the time my friend escorts me to the testing room but after I have given blood they do not escort me back to the waiting room and if I need to go to the washroom to collect urine they do not seem to know what to do when I walk out of the washroom.

The other day my friend had to mildly scold them to assist me when she discovered me wandering around in the hallway as I was trying to find my way back to the waiting room.  This is just going to be a work in progress
despite the many years that I have been going there.

I'm Donna J. Jodhan, your friendly accessibility advisor, wishing you a terrific day.

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