A silver lining: Dealing with FEDEX

I can only say that thanks to wonderful customer service at FEDEX, I was able to satisfactorily resolve my issue.

Just to summarize:
My monthly box to Mom arrived 2 weeks late.
The box was severely damaged and thoroughly ruined.
Items were opened and some were even stolen!

There was no need for this type of handling of the box. I have been sending boxes to Mom monthly since 2020 and this was the very worst example of a company’s mishandling of my stuff and the shipper’s utter lack of pro action.

He was rude, could care less, and in the end I had to take matters into my own hands.
Thank goodness for Ethel at FEDEX’s customer service department.

I'm Donna J. Jodhan, your friendly award-winning, sight-loss coach and accessibility advisor wishing you a terrific day.

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