Wednesday, September 8, 2021

A continuing frustration: Untrained census agents


 This is what happened on May 10, 2021 when I attempted to take our Canadian national census.  My misfortune to have encountered an agent over the phone who just did not understand what was meant when I said that I was blind and needed assistance to complete my census.

Three times in total I had to tell this agent that I could not see and was unable to take a picture of the census code number sent to me via mail with my iPhone.  I practically had to beg and plead with this agent to please listen to me.

Finally, after about 15 minutes they somehow understood.  Help was on the way but I'll say again: Government agents really need to be trained when dealing with callers with a disability.

I'm Donna J. Jodhan, your friendly sight-loss coach and accessibility advisor, wishing you a terrific day.

If you would like to learn more about me as a sight-loss coach and author then I invite you now to visit http://www.donnajodhan.com

There you will not only learn about me as a sight loss coach and author but you will also gain insights into my campaign against bullying and why I strongly believe that you need to consider joining me in order to insure that the future of our kids with their wide eyed smiles and infectious laughter is secured forever.

Follow me on Twitter @accessibleworld and @author_jodhan
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