Showing posts with label post office. Show all posts
Showing posts with label post office. Show all posts
Wednesday, September 28, 2016
A new experience: Mom showing me the new mailbox
Some time ago Canada Post installed new mailboxes in our building and these mailboxes are for us to pick up our larger parcels. It helps us avoid having to go to the post office to pick them up.
I, for one, welcomed this move on the part of Canada Post. It is more convenient and saves me having to walk to the post office to pick up stuff.
So what else did I need in order to take advantage of this new mailbox? Just Mom to show me where it was. She helped me to count down and across in order to find the box. Fortunately, all of the boxes are labeled with raised print so that it is even easier to find them.
This is how things work. The post person deposits a key in our mailbox. The key is labeled with a raised letter and now all I have to do is to read the letter and then go and locate the matching mailbox. Much easier and I thank Canada Post for this.
I'm Donna J. Jodhan, your friendly accessibility advocate, wishing you a terrific day.
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Thursday, April 2, 2009
Please Speak Directly To Me!
This is one of my pet peeves with the sighted world. So many times throughout my life I have found myself being addressed by others in the third person. They somehow find it necessary or more comfortable to speak to me by talking to the person accompanying me. Sometimes the person accompanying me would politely tell the person asking the question that they should ask me what I need instead of asking them. On other occasions, when I am feeling up to it, I would also politely say, "You can ask me directly." This can be a big problem, if I allow it to be; the solution that I have come up with and the one that works for me is to educate those I come in contact with.
There is no pattern to the type of person that chooses to address my companion instead of me; salespersons do it, bus drivers do it, doctors do it, so many do it. I would go into a store with my friend and the salesperson would ask, "What would she like?" I would visit the doctor's office with my mom and the doctor would turn to her and say, "She does not have much of a chance of regaining her vision." Or I would go to the post office to mail letters and the postmaster would turn to my friend and say, "What does she have in the package? Documents or what?" Or at the restaurant, the waiter would ask, "What would she like to order?"
The classic for me is when I am traveling. I get to the counter escorted by an airport attendant and the ticket agent asks the attendant, "Where is she traveling to?" Of course the poor bewildered attendant has no idea where I am traveling to so I have to step in, although I obviously should have been addressed directly to begin with.
Here is another example. I go to the post office on my own with my package to mail, and the friendly postmistress asks, "Do you know what you have in the package?" This time she has no choice but to speak directly to me because I am alone.
On most of these occasions I have taught myself to smile and speak up, but there are the odd times when I become so frustrated and say in a sarcastic tone, "You can speak to me. I can understand you." As I see it, the only way to reduce these types of unnecessary incidents is through education. You can help by spreading the word that blind persons can hear and understand. You do not need to ask someone else to interpret for them.
I'm Donna J. Jodhan your accessibility and special-needs business consultant wishing you a terrific day and inviting you to contact me at donnajodhan@sterlingcreations.ca if you would like to learn how to communicate more effectively with blind and visually-impaired persons.
There is no pattern to the type of person that chooses to address my companion instead of me; salespersons do it, bus drivers do it, doctors do it, so many do it. I would go into a store with my friend and the salesperson would ask, "What would she like?" I would visit the doctor's office with my mom and the doctor would turn to her and say, "She does not have much of a chance of regaining her vision." Or I would go to the post office to mail letters and the postmaster would turn to my friend and say, "What does she have in the package? Documents or what?" Or at the restaurant, the waiter would ask, "What would she like to order?"
The classic for me is when I am traveling. I get to the counter escorted by an airport attendant and the ticket agent asks the attendant, "Where is she traveling to?" Of course the poor bewildered attendant has no idea where I am traveling to so I have to step in, although I obviously should have been addressed directly to begin with.
Here is another example. I go to the post office on my own with my package to mail, and the friendly postmistress asks, "Do you know what you have in the package?" This time she has no choice but to speak directly to me because I am alone.
On most of these occasions I have taught myself to smile and speak up, but there are the odd times when I become so frustrated and say in a sarcastic tone, "You can speak to me. I can understand you." As I see it, the only way to reduce these types of unnecessary incidents is through education. You can help by spreading the word that blind persons can hear and understand. You do not need to ask someone else to interpret for them.
I'm Donna J. Jodhan your accessibility and special-needs business consultant wishing you a terrific day and inviting you to contact me at donnajodhan@sterlingcreations.ca if you would like to learn how to communicate more effectively with blind and visually-impaired persons.
Labels:
blind,
communication,
doctor,
post office,
salesperson,
visually impaired
Wednesday, March 4, 2009
Disabled is (not) My Occupation
A few weeks ago I went to the post office to retrieve a money gram. For those of you who do not know what a money gram is, it's used to send funds internationally. The sender buys the money gram and is given a transaction number which they then give to the receiver so that the receiver can then go to the post office and present to the post mistress or master. The number is then used to retrieve the funds and upon successful completion of the transaction, the receiver is presented with a cheque. Nice and easy, right? It should be, but on this day I had a very interesting encounter with the post mistress.
When I presented the number to her, I also had to present personal identification and fill out a form. My friend filled out the form for me and everything was going well until the post mistress asked me, "What is your occupation? Disabled?" Needless to say, both my friend and I were absolutely flabbergasted. I almost fell on the floor but after a few seconds I managed to reclaim my composure and calmly responded, "No! I am a systems engineer." My friend later told me that in turn I had managed to shock the post mistress. He said that if I could have seen the look on her face, I would have been very happy because one surprise was countered with another. The post mistress immediately apologized.
This has been the story of my life, as well as for several of my fellow blind and visually-impaired friends who are professionals. Society as a whole still does not think that blind and visually-impaired persons can and do work for a living. They either regard us as persons who need to be looked after or they do not have any regard for us at all. In short, we are the disregarded. There are the precious few who do respect our abilities, but I will say that on the whole our society still does not give much credence to our existence.
Similar types of reactions often occur when I go to fill out immigration documents. Everything is going along fine until they ask for my occupation and when I tell them that I am a systems engineer, most do not believe me. Sometimes I need to expand on my occupation. In general, people do not believe that I work for a living and in the past whenever I had to list my place of employment I was often met with total shock. Some of the more notable reactions that come to mind continue to be:
"You work for a living?"
"How can you work when you are blind?"
"May be IBM hired you as a token?"
It has taken me many years of cultivated temper to ignore these types of comments, but it has not been easy. I used to get very upset and angry but not anymore. Thanks to wonderful parents, family and friends, I have learned to ignore the naive statements and have replaced my emotional feelings with a dignified smile and calm response. However, because of my wicked sense of humor, I may just respond one day to the next person who asks for my occupation. "Disabled."
I'm Donna J. Jodhan your accessibility and business needs consultant wishing you a terrific day and reminding you to go out there and spread the word that contrary to popular belief, there are many blind and visually-impaired persons who successfully work for a living.
When I presented the number to her, I also had to present personal identification and fill out a form. My friend filled out the form for me and everything was going well until the post mistress asked me, "What is your occupation? Disabled?" Needless to say, both my friend and I were absolutely flabbergasted. I almost fell on the floor but after a few seconds I managed to reclaim my composure and calmly responded, "No! I am a systems engineer." My friend later told me that in turn I had managed to shock the post mistress. He said that if I could have seen the look on her face, I would have been very happy because one surprise was countered with another. The post mistress immediately apologized.
This has been the story of my life, as well as for several of my fellow blind and visually-impaired friends who are professionals. Society as a whole still does not think that blind and visually-impaired persons can and do work for a living. They either regard us as persons who need to be looked after or they do not have any regard for us at all. In short, we are the disregarded. There are the precious few who do respect our abilities, but I will say that on the whole our society still does not give much credence to our existence.
Similar types of reactions often occur when I go to fill out immigration documents. Everything is going along fine until they ask for my occupation and when I tell them that I am a systems engineer, most do not believe me. Sometimes I need to expand on my occupation. In general, people do not believe that I work for a living and in the past whenever I had to list my place of employment I was often met with total shock. Some of the more notable reactions that come to mind continue to be:
"You work for a living?"
"How can you work when you are blind?"
"May be IBM hired you as a token?"
It has taken me many years of cultivated temper to ignore these types of comments, but it has not been easy. I used to get very upset and angry but not anymore. Thanks to wonderful parents, family and friends, I have learned to ignore the naive statements and have replaced my emotional feelings with a dignified smile and calm response. However, because of my wicked sense of humor, I may just respond one day to the next person who asks for my occupation. "Disabled."
I'm Donna J. Jodhan your accessibility and business needs consultant wishing you a terrific day and reminding you to go out there and spread the word that contrary to popular belief, there are many blind and visually-impaired persons who successfully work for a living.
Labels:
abilities,
blind,
forms,
ignorance,
money gram,
occupation,
post office,
transaction,
visually impaired
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